Training+Plan

**Student Laptop Training Plan**

**Goal**: To maintain the optimal performance of all student laptops

**Objectives**:
 * The High School Technology Integrator will continue to train the student “Tech Squad” to be the primary technology assistants for student laptop maintenance in order to be able to man the Techline during all class periods.
 * All teachers who are eligible to house the laptop carts in their classroom will attend a 3 hour training program during the summer; all other teachers will receive a 2 hour training module as part of the annual in-service program.

__**1-Student Tech Squad**__

**Summary of program**: Students in grades 9--12 are eligible to join the Student Tech Squad club. Members of the club are trained on a monthly basis by the High School Tech Integrator and other staff members on computer care and troubleshooting. Active members are scheduled to man the school’s Techline, a phone based computer helpline centered in the High School Media Lab. Students man the Techline during their study hall, or per their official schedule. Students accumulate community service hours for successful completion of Techline duties.

**Active Membership Status**: In order to have an active membership status students must attend at least 3 monthly trainings per semester. Only active members may schedule Techline into their schedule.

**Active Membership benefits**:
 * 1) Only Active Members may man the Techline.
 * 2) The number of hours manning the Techline may count as community service hours.

**All Members are expected to**:
 * 1) Assist teachers in class when a technology issue arises
 * 2) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;">Attend the Do’s/Don’ts and Responsibilities of Tech Squad training
 * 3) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: decimal; text-decoration: none; vertical-align: baseline;">Attend at least 3 monthly trainings per year

<span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">**Tech Squad Training**:

<span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">Tech Squad students are trained in the following-
 * <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: disc; margin-bottom: 0pt; margin-right: -9pt; margin-top: 0pt; text-decoration: none; vertical-align: baseline;">Do’s/Don’ts and responsibilities of Tech Squad (attendance required)
 * <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline;">Student Laptop Carts-Care and maintenance
 * <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline;">Hardware troubleshooting
 * <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline;">Software troubleshooting
 * <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline;">Diagnosing the top 10 Techline requests
 * <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline;">Common SmartBoard related issues and solutions
 * <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline;">Battery replacement and maintenance
 * <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline;">Common printer related issues and solutions
 * <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: disc; text-decoration: none; vertical-align: baseline;">Common projector related issues and solutions

<span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**Techline Program**

<span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">**Purpose**: <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">To provide teachers with an easy to use and timely technology assistance in order to solve basic classroom technology problems that arise during class.

<span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">Techline Operations: <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">All eligible Tech Squad students will be scheduled to man the Techline (an in-house phone line manned at the Media Center) during their study hall period or as scheduled in their student schedule. A monthly scheduling is completed by the High School Technology Integrator, and supervision of Techline students is shared by the High School Technology Integrator and the Media Center Specialist. The goal is to have 2 students man the Techline per period. Teachers call the Techline when a technology issue arises (priority is given to in class calls). Teachers call Techline only if a Tech squad student is not in class or is unable to solve the issue. Once a call is received the Techline student determines if the solution can be handled over the phone, if the issue can only be resolved by the IT department, or if a solution can be made through a classroom visit. If the technology issue requires a classroom visit the Techline student will then visit the classroom to solve the issue. All Techline students will be required to wear an identification badge when visiting a classroom.

<span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; vertical-align: baseline;">__**2-Teacher Laptop Training**__

<span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">In order to be eligible to house a laptop cart in their classroom a teacher is required to attend the 3 hour technology training session during the summer entitled, “Student Laptops and Carts--Care, Maintenance, and Troubleshooting.” Upon completion of the training the teacher will be eligible for housing a laptop cart and may trade two of the hours for the required student computer training during the October inservice.

<span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">All teachers who do not attend the voluntary summer training must attend the 2 hour October in-service module entitled, “Student Laptops--Care, Maintenance, and Troubleshooting.”

<span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; text-decoration: none; vertical-align: baseline;">**Training Modules**
<span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; text-decoration: none; vertical-align: baseline;">**Student Laptops and Carts--Care, Maintenance, and Troubleshooting** (summer training)
 * 1) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: upper-roman; text-decoration: none; vertical-align: baseline;">Basic laptop features
 * 2) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: upper-roman; text-decoration: none; vertical-align: baseline;">Common issues and solutions
 * 3) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: upper-roman; text-decoration: none; vertical-align: baseline;">How to prolong and maintain the life of the battery
 * 4) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: upper-roman; text-decoration: none; vertical-align: baseline;">Role of the Student Tech Squad and Techline
 * 5) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: upper-roman; text-decoration: none; vertical-align: baseline;">Troubleshooting procedures
 * 6) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: upper-roman; text-decoration: none; vertical-align: baseline;">Basic laptop cart features and tips
 * 7) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: upper-roman; text-decoration: none; vertical-align: baseline;">Create a laptop maintenance plan


 * <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; text-decoration: none; vertical-align: baseline;">Student Laptops--Care, Maintenance, and Troubleshooting (October In-service) **
 * 1) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: upper-roman; text-decoration: none; vertical-align: baseline;">Basic laptop features
 * 2) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: upper-roman; text-decoration: none; vertical-align: baseline;">Common issues and solutions
 * 3) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: upper-roman; text-decoration: none; vertical-align: baseline;">How to prolong and maintain the life of the battery
 * 4) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: upper-roman; text-decoration: none; vertical-align: baseline;">Basic laptop cart features
 * 5) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: upper-roman; text-decoration: none; vertical-align: baseline;">Role of the Student Tech Squad and Techline
 * 6) <span style="background-color: transparent; color: #000000; font-family: Arial; font-size: 11pt; font-style: normal; font-weight: normal; list-style-type: upper-roman; text-decoration: none; vertical-align: baseline;">Troubleshooting procedures